Frequently Asked Questions

Elevatix is an AI-powered learning platform that brings together an instant AI tutor, live expert mentors, a peer community, and parent progress tracking — built for school and college students.

School students from Grade 6 through postgraduate level, college students preparing for exams, parents who want to follow their child's progress, and mentors or subject experts who want to teach.

Sign up for free, tell us your subjects and goals, and start asking the AI tutor or book a mentor right away. No credit card is needed to begin. Want the full walkthrough first? See How Elevatix Works on the homepage.

Phone, tablet, or laptop — the experience is fully responsive, so learning fits around any device.

Ask any question in plain language and the AI tutor gives clear, step-by-step explanations in seconds, adapting to how each student learns. See the full AI Tutor deep-dive for more.

Mathematics, Science, Computer Science, Humanities, Languages & English, Commerce, and Medical prep — from school basics through college level.

Yes — any time, day or night, so a doubt gets cleared the moment it comes up.

Yes. Notes, PDFs, or textbooks can be uploaded and turned into summaries, answers, and ready-to-use study material.

The AI is built for step-by-step clarity. For deeper or exam-critical topics, students can escalate to a verified human mentor for personalised guidance.

Browse available mentors, pick a time that works, and book a 1-on-1 or group video session in a few taps — based on the mentor's real-time availability.

Yes — every mentor on Elevatix is a verified subject expert.

Yes, from the dashboard, within the allowed window, with reminders so no session is missed.

A focused, high-quality video session in a clean, distraction-free space, with screen-share and chat, built specifically for learning. See Live Sessions for more detail.

A real-time view of sessions attended, subjects covered, scores, and overall progress trends — so there are no surprises.

Yes — parents can communicate with mentors and the support team directly to stay aligned on their child's goals.

Weekly parent reports are included with the Premium plan, giving a clear week-by-week view of sessions, scores, and improvement.

There's a free plan to get started with no card required, plus paid Pro and Premium plans that unlock unlimited AI, mentor sessions, and more. See full plan details on Pricing.

Yes — upgrade, downgrade, or cancel anytime, with no hidden fees. Upgrades take effect immediately and only the difference is charged.

Pay month to month, or choose yearly billing and save about 17% — roughly two months free over the year.

Data is encrypted and handled with student privacy as a top priority. Personal information is never sold. Full detail is in our Privacy Policy.

Yes — built with student privacy and safety first. The community is moderated, and parents get visibility into their child's activity.

Reach out to the support team, who will help delete the account and associated data.